Close call app

Manage all Network Rail Close Call and safety-critical reporting with mobile apps, to streamline communication and improve safety on the railway.

What is a mobile close call app?

In the rail industry, a close call is an incident that has the potential to cause harm or damage. It’s something that could have resulted in an injury, accident, or damage to property, but on this occasion the accident was avoided. The idea is that by identifying risks, changes can be made to prevent future harm.

Close call apps on mobile make it far easier to quickly report and log the data in a format that can be analysed by back-office planners, so preventative action can be taken far quicker than if this process was done on paper.

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Why is it important to have handheld close call reporting?

Anyone who’s worked on a rail project will appreciate the importance of safety in any scheduled work – it’s at the core of briefings, and should be a consideration at every stage of the project. But many rail businesses are still managing safety procedures such as close call reports on paper, which is not only inefficient in terms of time and cost but makes it less likely that positive action will be taken to improve processes.

Planning 4 Delivery is Network Rail’s safety improvement initiative, which encourages companies in the rail supply chain to move away from manual and paper processes. Network Rail Standard 019 outlines the required content of a digital safe work pack, which can be complemented by digitising safety-critical reporting like close call and near miss.

By using a close call app, you’re empowering your workforce with Network Rail-standard tools that speed up the entire process and improve overall safety as a result.


Why should I replace my existing close call process?

The sentiment behind safety-critical reporting on rail is to identify hazards and quickly rectify these issues to prevent any further or future harm. But with paper and manual close call reporting, the time it takes to log, send, and process this data makes timely action logistically challenging. Even digital templates, often housed within a spreadsheet or a text template, often have to be manually processed due to bad formatting.

For something as important as track safety, technology should be embraced for how quickly it allows us to send data and communicate with others. A close call app on mobile or tablet enables you to complete the close call process in a fraction of the time, and ensures a full audit trail to identify when information was logged, who by, and what happened thereafter.

Digitising this process is the easiest way to ensure site workers always have the appropriate forms and processes at hand, and that any actions can be taken as quickly as possible.

Benefits of a mobile close call app


  • Quicker hazard reporting

    Safety-critical reports can be logged in minutes on a handheld device.

  • Instant processing

    Data is immediately sent off for processing and interpretation.

  • Better data analysis

    Data isn’t hidden away in a file somewhere, it’s available digitally for better analysis over time.

  • Go paperless

    Never worry about having physical, up-to-date forms on site; they’re available on your mobile.

Choose a close call app from the Nutshell library

Nutshell's pre-built components

Close call app

To improve safety, Network Rail requires you to report all close calls. Do so quickly and easily using our close call app for Android and iOS

Nutshell's pre-built components

Near miss app

Manage your Network Rail near miss reporting on mobile with our near miss app

Nutshell's pre-built components

Fatigue management app

A fatigue management app allows you to track and monitor risk of fatigue in your team by monitoring working hours and shift patterns

Can't find the app you're looking for?

Our army of builders will create it for you. To find out more about how Nutshell can help you digitise your business, saving you time, money, and resources, get in touch.