Still using WhatsApp
for safety-critical reporting?
You’re not alone. We come across people every day in the heavy industries whose lives depend on free instant messaging tools that were never designed to facilitate accurate or auditable health and safety reporting.
That ‘free’ instant messaging app comes at a hefty price…
What’s wrong with WhatsApp?
It’s admirable that your employees are trying to digitise their work processes for free, but instant messengers like WhatsApp are doing your business more harm than good.
Reports entered into a WhatsApp chat are unstructured, so critical information is often missed. You can’t force your staff to enter vital details, such as the weather conditions, times/dates, locations and photographic evidence with WhatsApp.
With no validation or sign-off workflow, WhatsApp is useless as a digital audit trail. How can you demonstrate compliance if you can’t prove you followed procedures? When things go wrong, that audit trail is your only protection from litigation.
Without an audit trail, accountability is non-existent. Without transparent and enforceable procedures, or the explicit hand-over and acceptance of responsibility, it is impossible to ensure compliance and provide sufficient evidence at audit.
The European Court of Justice says that US tech companies do not provide adequate data protection for their European users. As employees and contractors move on, WhatsApp does nothing to stop them taking sensitive data with them.
With no structured data, no formal workflow and no centralised data-set, it’s impossible to quickly or accurately report against KPIs; which means lessons are not learned, known risks remain unchecked and silly mistakes continue to be made.
The sum total of all of this is that your employees and contractors are not protected from hazards out on site, your projects are not protected from delay and your business is not protected from litigation when things go wrong.
So, what's the alternative?
Our Mobile Reporting Toolkit is a suite of six easy-to-use smartphone and tablet apps for iOS and Android, designed to make frontline reporting as easy as sending a message with WhatsApp – only with all the integrity, traceability and security you need to protect your employees and your business.
Whilst these apps are used by some of the biggest names in construction and engineering, they are 100% customisable to your business and come free with a Nutshell subscription.
Go fully digital in days, not months
Our Mobile Reporting Toolkit is fully-built and ready to be deployed to your workforce within a couple of days – all you need is a Nutshell subscription.
Want it customised to fit the way your business works? Nutshell’s simple drag-and-drop app editor makes it easy to tailor the apps to your business – and we’re not just talking about your logo and brand colours.
Everything in these apps – from the layout and navigation, form fields and validation rules, to the workflow itself and the underlying audit trail can be changed to fit the way your business already works.
The Mobile Reporting Toolkit includes the following apps as standard:
Close Call Report
Industry standard format used by Network Rail and the supply chain
Covid 19 Report
Enforce use of PPE and appropriate distancing measures
Construction Site Diary
Industry standard reporting used by construction leaders
Have your site report linked to relevant close calls and incidents
Includes device camera integration, GPS capture and e-signatures
Easily issue and track non-conformance reports
Nutshell is a trusted software partner to some of the world’s safest brands
Don’t take our word for it
Nutshell’s suite of reporting apps are 100% customisable and are trusted by some of the biggest names in UK Rail, Construction and Engineering. Just read some of our case studies.
Save thousands on unnecessary admin
Whoever’s responsible for collating and validating data submitted via WhatsApp will tell you just how much of their working week is wasted on pointless administration.
According to McKinsey, employees spend 1.8 hours every day (that’s 9.3 hours per week) searching for and gathering information required to do their jobs.
Following our own research, one Facilities Management company with a fleet of 150 gas engineers reported they wasted 80 hours per month chasing up missing paperwork, at a cost of approx. £9,200 per year in lost time alone.
How much is it really costing your business?
Click here to download our free ebook: “The Hidden Cost of Analogue” in which we show you how to calculate exactly how much money you’re wasting by not having a properly designed digital reporting solution.
“Users are now forced to fill in every form and they’re legible too, which minimises human error. We export the data weekly, which alone saves around one full admin salary a year.”
“We have seen a big saving in the time it takes to process our submissions… the apps have save more than 300 man hours.“
Better reporting means fewer fines and NCRs
Bad data from missing, rushed and incomplete reports is one of the top causes of fines and NCRs. This is exacerbated further by clumsy administration; copying and pasting safety-critical data from WhatsApp is not good practice for data handling, and inevitably leads to human error.
With 7,075 notices issued by HSE in 2019/20 alone and £35.8 million issued in fines, an inefficient reporting process is a very efficient way to bankrupt your project.
Having greater control over the accessibility of reports, making them easier to fill out and submit, as well as being able to validate the quality of the data you capture significantly reduces the margin for error.
Fines and NCRs are far less likely when you tackle data quality at the source.
How it works
With Nutshell, taking your business digital couldn’t be easier…
1. Buy a subscription
Your Nutshell Customer Success manager will be your new best friend guiding you through the process.
2. Sit back and relax
We’ll customise your apps to fit your workflow, add your colours and logo… or we can just leave them be.
3. Publish to your workforce
As soon as your staff login to Nutshell, they’ll have access to your customised mobile apps straight away.
4. Kick back and relax (again)
Think of all the fun ways you can spend the time and money you’ve saved not having to chase missing data!
Can't find the app you're looking for?
Our build team will create it for you in just a few days. Just tell us what you need.