Digital technology and disruption in the rail sector - Nutshell Apps®

In order to overcome operational and occupational challenges, rail supply chain companies should adopt and embrace the digital technology that’s ‘disrupting’ this sector.

The digital revolution has fundamentally changed industry models across the board. More often than ever we’re seeing new technologies emerge that infiltrate into traditional industry sectors and disrupt the way we live and work. The rail industry is no exception; it is increasingly turning to mobile and digital technology to overcome challenges and improve operations. In fact, Network Rail has recently allocated £180 million as part of CP6 towards its Digital Railway Programme. 

The path to transition for many rail companies lies with adoption of digital and mobile technology. Smartphones have transformed the way in which we communicate, collaborate, and work; ultimately they have fuelled the transition to digitally led processes across all industries. Today, mobile devices generate 51.53% of global website traffic, and that figure is continuing to grow. The rail industry is starting to take note; it’s estimated over the next 5 years more than 100,000 apps will need to be created for rail alone. 

As well as mobile apps, the Internet of Things (IoT) is increasingly being used to bring together networks of objects, data, processes and humans using online devices and software that support continuous connectivity. More recently, we’ve seen the emergence of Industry 4.0 and the Industrial Internet of Things (IIoT), which use real-time data exchange to reduce overall operational costs and improve performance and capacity.

So how can these disruptive technologies be harnessed for the rail industry, and what are the benefits?

Real-time communication for workers

The importance of a clear and consistent flow of communication between rail workers cannot be understated. Rail sites are fast-changing environments, and it’s imperative for everyone involved to be up to date not just from a productivity but a safety standpoint. The introduction of BYOD (bring your own device) on rail sites was a game-changer – mobile devices enable real-time communication between workers both on the front line and in the back office, which was impossible before. No matter where a worker is on the line, mobile technology means they can be updated or alerted to dangers when it matters most. 

From an admin perspective, mobile apps are hugely beneficial. There’s so much documentation involved with rail works, this can prove to be a logistical nightmare to be distributed, read, signed and processed when it’s in a paper format. Having all critical documents saved in one accessible app means wet signatures, lost forms, and input errors are a thing of the past. The information can get to the right person instantly and be signed off with ease.

Digital Services for passengers

Mobile apps haven’t only had a positive impact on the rail workers, they’ve also been beneficial for rail passengers. Rail organizations are using innovative solutions to improve how they engage with their passengers and improve their journey experience. For example, digital technologies let rail customers identify the best time of day – such as off-peak times – for the most economical fare, and make their selection online or via mobile apps.

It’s also made the ticketing process easier; with mobile ticketing, passengers can tap in and out using their phones. No more waiting in long lines or potentially losing your paper-based tickets. These e-tickets also link up with relevant rail service notifications; the system can notify via text or email during the day if there is a network disruption. If it’s going to be a longer delay, the system can even send passengers suggestions for alternate routes and give them a percentage-based credit to their account. 

If there is a change of track whilst in the station, instead of depending on older, often hard-to-hear PA systems, passengers can receive texts that inform them of the track change as soon as it’s known, giving them enough time to react and make their way to the new track.

Discover how and why rail supply chain companies are embracing disruptive technology – and how you can go digital too.

Download the insights document here for advice on how to improve planning, processes and safety using the power of technology.

Maintenance predicting

Despite all of the recent purchases of new train fleets, the average age of the national train fleet is still nearly 20 years old. Any breakdowns when in service could be costly in terms of time, reputation, money and experience of the engineering staff, who may be not as familiar with the nuances of older rolling stock, so ensuring trains remain fully functioning is critical. Engineers have typically relied on their engineering knowledge to arrive at timescales when building a Risk-based Maintenance Regime, but too often this involves making assumptions. 

Digital data processing is revolutionizing the maintenance of infrastructure and rolling stock. The use of RCM (Remote Condition Monitoring) can efficiently track and monitor collected data, which can be instantly analysed to inform future maintenance work. This allows engineers to see earlier what condition the track asset is in and the speed of degradation, therefore act earlier to correct issues before it becomes a major fault – this ensures that maintenance is only carried out when necessary, keeping costs down.

Improved signalling

Two-thirds of the rail network’s signalling system will need replacing in the next 15 years.The current technology used across the rail network can struggle to recover swiftly following disruption with a small delay on one part of the railway still causing knock-on delays hundreds of miles away on other parts of the network, many hours later.

Digital signalling has the capacity to slash train delays as well as improve safety. The European Rail Traffic Management System (ERTMS) is a digital signalling and speed control system that ensures interoperability of the national railway systems. It works via wireless technology attached to the train and the track that digitally ‘talk’ to each other. This constantly updates the driver on the whereabouts of other trains and whether or not there is space to safely proceed. It also reduces the purchasing and maintenance costs of the signalling systems, increases the speed of trains, the capacity of infrastructure and the level of safety in rail transport. 

This revolutionary technology provides signalling with better, real-time information about train movements, enabling them to communicate with train drivers continuously to reduce the impact of delays. This ‘in-cab’ system means an end to conventional signalling at the side of tracks – train drivers have all the signalling information at their fingertips.

Improved safety

The concept of risk, operative health and rail safety needs to be rigorously managed within the heavily regulated rail industry. The exponential increase in rail passengers over the past 20 years have naturally resulted in an increased need to monitor safety, for both the passengers and the workers. Even so, reports reveal the industry is coming up short. In the 2018/19 period, there were 205,000 close calls reported by Network Rail – over 50,000 more than had been forecast. 

The primary function of the smartphone is communication, which in turn, is the fundamental cornerstone of safety. As the industry strives for a more collaborative approach to rail safety, digitising its processes using smartphones offers a clearer view of the workforce, and what is needed to ensure rail safety procedures are being followed and implemented correctly on site.

Similarly, from the perspective of rail’s workforce, having core processes available on an app-based platform makes it far easier to engage with, and adhere to industry standards and good practices from anywhere in the network.

Not to mention digitising rail processes creates vital data, saved instantly to the cloud, which can be analysed and inform future rail work to ensure it is carried out in the safest possible manner. The rail industry is notoriously information rich, however it’s the analysing of and learning from this information that is lacking. Technology makes it easier than ever to detect patterns of unsafe behaviours so they can be tackled. 


The advancement of digital technology is disrupting the rail sector, challenging traditional approaches and providing the opportunity to connect customers, operators, trains, and infrastructure. The implementation of digital solutions will offer a range of benefits for various stakeholders; from a manufacturer to train operator to passenger. It’s time for the whole rail industry to embrace the disruptive technology that’s colouring the world we live in and harness the multiple benefits it can bring.

Book a demo with us today and discover how mobile technology can benefit your rail business.